FAQ

Can I cancel my orders?

If your order has yet to be shipped then you can contact us to cancel an order. If you wish to cancel an order after it has been shipped then you must wait for it to arrive to return back to us.

 

How to return my order?

If you wish to return your order you have 14 days to contact us. Once you do we will help you with the process.

 

How long does a refund take?

Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 14 working days depending on your payment provider.

 

Can I exchange an item?

We currently do not allow exchanges. You will have to return your item and re order.

 

How long does a return take?

Returning items can usually take up to 14 days (excluding bank holidays) from the day after the return date for your parcel to be delivered back to our us and processed.

 

  • If you have any further questions please don't hesitate to get in touch with us.